Cafe Insurance Online :: News
SHARE

Share this news item!

Streamlining Life Insurance: New Digital Questionnaire Initiative Launched

Streamlining Life Insurance: New Digital Questionnaire Initiative Launched

Streamlining Life Insurance: New Digital Questionnaire Initiative Launched?w=400
In a groundbreaking development for the Australian life insurance sector, a new digital initiative promises to simplify the process of providing medical information for life insurance applications.
The collaboration between Acenda, formerly known as MLC Life, and EQ Pathology introduces “smart” digital questionnaires to streamline data collection.

This innovative approach aims to eliminate the traditional dependency on PDF forms for medical data, creating a more efficient platform for information exchange between applicants, medical professionals, insurers, and advisers. The technological advancement marks a pivotal shift towards modernising the insurance process.

Acenda's Chief Executive of Individual Business, Gerard Kerr, highlighted this digital initiative as a pioneering move for the Australian life insurance industry. He noted the company's dedication to innovation and customer-centric solutions, aiming to make it easier and quicker for Australians to secure their insurance cover.

The initiative is designed to transform the underwriting process, ensuring underwriters receive accurate information promptly, eliminating the unnecessary back-and-forth communication that typically delays applications. The removal of the necessity for doctors to handle PDF forms further expedites the decision-making process, enhancing efficiency while maintaining privacy standards.

With the introduction of automated and digitised processes, this initiative reduces potential delays and eliminates obstacles in the insurance communication chain, from data collection to decision implementation.

Stephen Clarkson, CEO of EQ Pathology, emphasised the significance of using technology to address practical problems. He expressed excitement in seeing an insurer like Acenda adopt a structured data approach to resolve traditional underwriting bottlenecks.

This partnership highlights the potential of technology to revolutionise life insurance applications, benefiting clients, advisers, and medical professionals alike.

Published:Wednesday, 4th Jun 2025
Source: Paige Estritori

Share this news item:

Insurance News

Regulatory Bodies Demand Clarity on Duration-Based Insurance Premiums Regulatory Bodies Demand Clarity on Duration-Based Insurance Premiums
06 Jun 2025: Paige Estritori

Australia’s leading financial regulators, the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA), have raised concerns regarding the practice of duration-based pricing in life insurance products. They have emphasised the need for insurers to improve transparency, ensuring that consumers are fully informed about the long-term costs associated with initial premium discounts. - read more
Young Driver Left Uncovered Due to Policy Misstep Young Driver Left Uncovered Due to Policy Misstep
05 Jun 2025: Paige Estritori

A policyholder faces a denied claim after inadvertently excluding his newly licensed 21-year-old son from his car insurance policy, highlighting a common oversight in age-specific exclusions. Following a collision involving his son, who recently earned his licence, Hollard Insurance declined the claim based on policy terms that excluded drivers under 25, unless accompanied by a qualified adult. - read more
NSW Floods Highlight Critical Insurability Crisis NSW Floods Highlight Critical Insurability Crisis
05 Jun 2025: Paige Estritori

Recently, New South Wales has been severely affected by major floods, with damages to around 10,000 homes and businesses. The Insurance Council of Australia has already received over 6,000 claims from the Mid North Coast and Hunter regions, while countless families face displacement as their homes become uninhabitable. - read more
Ride-Share Driver Prevails in Insurance Dispute Over Vehicle Use Ride-Share Driver Prevails in Insurance Dispute Over Vehicle Use
04 Jun 2025: Paige Estritori

A ride-share driver recently won a significant claim dispute against an insurer that initially denied his claim following a traffic accident. The Australian Financial Complaints Authority (AFCA) sided with the driver, determining that Auto & General could not prove he misrepresented his vehicle use when purchasing his insurance policy. - read more
Streamlining Life Insurance: New Digital Questionnaire Initiative Launched Streamlining Life Insurance: New Digital Questionnaire Initiative Launched
04 Jun 2025: Paige Estritori

In a groundbreaking development for the Australian life insurance sector, a new digital initiative promises to simplify the process of providing medical information for life insurance applications. The collaboration between Acenda, formerly known as MLC Life, and EQ Pathology introduces “smart” digital questionnaires to streamline data collection. - read more


Cafe Insurance Articles

How to Choose the Right Insurance for Your Coffee Shop How to Choose the Right Insurance for Your Coffee Shop
Running a coffee shop involves more than simply brewing the perfect cup of coffee. It requires a sound understanding of the business's risks and a strategic approach to managing them. Choosing the right insurance coverage is crucial for safeguarding your investment. - read more
Understanding Cafe Insurance: What Every Owner Needs to Know Understanding Cafe Insurance: What Every Owner Needs to Know
Running a cafe can be a dream come true, but it's not without its challenges. One of the most critical aspects of managing a cafe is ensuring that it's adequately insured. Cafe owners in Australia face various risks, from equipment breakdowns to customer accidents. Without proper insurance coverage, these incidents can translate into significant financial losses. Insurance acts as a safety net, offering protection against unforeseen events and ensuring the business can recover swiftly. - read more
Accidents Happen: How Public Liability Insurance Safeguards Your Cafe Accidents Happen: How Public Liability Insurance Safeguards Your Cafe
Running a cafe can be incredibly rewarding, but it comes with its own set of challenges. One of these challenges is managing the various risks that can arise, especially when dealing with the public daily. This is where public liability insurance becomes an essential part of your business toolkit. It's designed to protect your cafe from the financial fallout of accidents that can occur on your premises, which is crucial for safeguarding your business’s financial health. - read more
Understanding Business Interruption Insurance for Cafes Understanding Business Interruption Insurance for Cafes
Business interruption insurance is a specialized type of coverage designed to protect businesses from financial losses due to unavoidable disruptions. Whether it's a natural disaster, a burst pipe, or a local emergency, this insurance helps ensure that the business can continue to meet its financial obligations during downtime. - read more
How to Create a Financial Risk Management Plan for Your Cafe How to Create a Financial Risk Management Plan for Your Cafe
Owning a cafe is a rewarding venture, but it comes with its own set of financial challenges. To maintain financial stability, it's crucial to understand the unique risks associated with the cafe industry. This involves not only staying informed about economic trends but also anticipating potential disruptions. Recognizing these factors is the first step towards creating a solid risk management plan for your cafe. - read more
How to Create a Financial Risk Management Plan for Your Cafe How to Create a Financial Risk Management Plan for Your Cafe
Owning a cafe is a rewarding venture, but it comes with its own set of financial challenges. To maintain financial stability, it's crucial to understand the unique risks associated with the cafe industry. This involves not only staying informed about economic trends but also anticipating potential disruptions. Recognizing these factors is the first step towards creating a solid risk management plan for your cafe. - read more
Accidents Happen: How Public Liability Insurance Safeguards Your Cafe Accidents Happen: How Public Liability Insurance Safeguards Your Cafe
Running a cafe can be incredibly rewarding, but it comes with its own set of challenges. One of these challenges is managing the various risks that can arise, especially when dealing with the public daily. This is where public liability insurance becomes an essential part of your business toolkit. It's designed to protect your cafe from the financial fallout of accidents that can occur on your premises, which is crucial for safeguarding your business’s financial health. - read more
The Importance of Disability Income Protection Programs for Cafe Owners The Importance of Disability Income Protection Programs for Cafe Owners
Running a cafe is more than just a business; it’s a passion for many. However, for cafe owners, the risk of an injury or illness that could interrupt their ability to work is a genuine concern. Disability income protection is crucial as it provides financial security if you're unable to earn an income due to health issues. - read more
Understanding Business Interruption Insurance for Cafes Understanding Business Interruption Insurance for Cafes
Business interruption insurance is a specialized type of coverage designed to protect businesses from financial losses due to unavoidable disruptions. Whether it's a natural disaster, a burst pipe, or a local emergency, this insurance helps ensure that the business can continue to meet its financial obligations during downtime. - read more
How to Choose the Right Insurance for Your Coffee Shop How to Choose the Right Insurance for Your Coffee Shop
Running a coffee shop involves more than simply brewing the perfect cup of coffee. It requires a sound understanding of the business's risks and a strategic approach to managing them. Choosing the right insurance coverage is crucial for safeguarding your investment. - read more


Your free cafe insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Term Life Insurance:
A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.